1. Introduction
Welcome to Ieup ("we," "us," or "our"). We operate a social platform that lets people connect through direct messaging, group chats, and shared video and live-stream experiences. This Privacy Policy explains what personal data we collect, how we use it, and your choices.
By creating an account or using our services, you agree to the practices described here.
2. Information We Collect
Account information
- Name, username, email address, and password (stored as a secure hash).
- Profile photo and bio you choose to provide.
- Phone number (optional, for account recovery or two-factor authentication).
Content you create
- Messages sent in direct or group chats (including text, images, files, and reactions).
- Videos, streams, or other media you upload or broadcast.
- Comments, reactions, and other interactions.
Usage and device data
- Log data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
- Device identifiers and push-notification tokens.
- App performance data and crash reports.
Watch-together sessions
- Which streams or videos you watch with others, timestamps, and interaction events (reactions, chat).
Cookies & similar technologies
- Session cookies for authentication.
- Analytics cookies to understand how our service is used.
- You can manage cookie preferences in your browser settings.
3. How We Use Your Information
- Provide, operate, and improve our services.
- Deliver and display messages and content to intended recipients.
- Synchronize watch-together sessions so all participants see the same content in real time.
- Send service-related notifications (security alerts, account updates).
- Detect, prevent, and respond to fraud, abuse, and violations of our Terms.
- Comply with legal obligations.
- With your separate consent, send marketing or promotional communications.
We do not sell your personal data to third parties.
4. Messaging & Content Privacy
Direct messages are stored on our servers to enable delivery across devices. We access message content only to investigate reported violations of our Terms of Service or as required by law.
Group chats are shared among all members of the group. Any member can forward or screenshot content; exercise discretion.
Live streams and watch-together sessions may be viewable by other users depending on your privacy settings. Public streams are accessible to anyone on the platform.
5. Sharing Your Information
We may share information with:
- Other users – according to your privacy settings (e.g., profile visibility, online status).
- Service providers – hosting, analytics, email delivery, and content moderation partners who process data on our behalf under strict data-processing agreements.
- Legal authorities – when required by applicable law, court order, or to protect rights, safety, or property.
- Business transfers – in connection with a merger, acquisition, or asset sale (you will be notified).
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may delete your account at any time; upon deletion, your personal data is removed within 30 days except where retention is required by law or for legitimate dispute-resolution purposes.
Content you have shared with others (e.g., messages they received) may remain in their history after your account is deleted.
7. Security
We use industry-standard measures including TLS encryption in transit, encrypted storage at rest, and strict access controls. No system is completely secure; we encourage you to use a strong, unique password and enable two-factor authentication.
8. Children's Privacy
Our service is not directed to children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided us personal data, contact us and we will delete it promptly.
9. Your Rights
Depending on your location, you may have the right to:
- Access a copy of your personal data.
- Correct inaccurate data.
- Request deletion of your data.
- Object to or restrict certain processing.
- Data portability (receive your data in a machine-readable format).
- Withdraw consent at any time (where processing is based on consent).
To exercise any of these rights, contact us at [email protected].
10. International Transfers
Your data may be processed in countries other than your own. We implement appropriate safeguards (such as standard contractual clauses) to protect your data during such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via in-app notification or email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please reach out:
- Email: [email protected]
- Address: Kamiñazpi Kalea, 97, 2 DH, Ondarroa 48700, Spain